By Terrance Gavan
Pardon the Eruption - Managing Editor
How the Gav fell into a deep dark miasma of unspecified dung.
My letter to Sears after a frustrating 1.5 hours on the phone with several (6) Sears representatives.At Sears.CA … Customer Service is apparently an oxymoron.
Dear Faceless Sears Canada Dreck:
I received an email with the following:
Terrance Gavan: In the subject line
Case Number : 1768082 re order number 1010089815-00002
We are contacting you regarding an order placed with Sears Canada.
Before this order can be processed, it is necessary for us to verify some information with you. For security reasons, we are unable to verify this information through email.
Best results are achieved by promptly contacting the Sears Help Desk at 1-866-816-1700 between the hours of 8:00 am - midnight Eastern Standard Time.
Don’t you dare … ever again to offer that number to a customer!
If you value your client base!
Hah! Jesus Christ what am I saying?
I must be having a sixties flashback.
Now: some background.
I am a writer, a columnist. And for the past two years or so I had carried a credit of $255 on my sears master Card ...
I checked in September and found that my $255 balance had suddenly been whittled to $199 or so. I inquired and was told "service charges" on a credit balance. Whoooweeee! You guys know how to make a buck!!
Let me remind you that I had overpaid old Sears card two Christmases ago. Never used the new Sears Mastercard .. not once.
Now being informed that my credit situation would be whittled to the big squadouche (nothing) in about eight years … so I decided I better spend the balance.
